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FB Service is always focused on the customer to ensure immediate and continuous support for each automatic machine. From software design to remote assistance, FB Service represents a young and modern division with consolidated experience in the world of automation.

About FB Service

A team of experienced technicians and programmers work together to provide constant support to the customer, guaranteeing both a practical and satisfactory communication channel with FB service and an increasingly efficient assistance service created to meet every production need.

The need to ensure constant technical support has led to the creation of a direct line between the customer and FB Service through the new assistance portal. Remote assistance allows software issues and changes to be handled in real-time, reducing downtime and costs.

The immediate availability of spare parts, which allows smooth and fast support to customers, as well as the training programs offered during the commissioning of the machine to ensure its correct use, are the cornerstones of FB Service, a company whose only goal is to guarantee a better service to the customer.

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Assistance

FB Service provides its customers with a team of highly specialized technicians available to answer assistance requests 24/7 and respond quickly as possible, thanks to our new facility in Tennesse – USA, and worldwide technicians.

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Installation

On-site installation service and customized personnel training can be provided on request, all tailored to the customer’s individual needs. FB Service can also assist clients remotely using augmented reality, the ultimate technology available.

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